Customer Service

We believe Awesome Service starts and ends with a smile.

At Love That Pet we are committed to bringing you a pet care experience that makes you say ‘Wow’. From free shipping on orders over $100 to free returns for 365 days, we’ve designed our customer service experience with one goal in mind – making you and your furry family members smile.

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Support

Whether you have a pet care question or you are simply looking for an update on your latest order the team at Love That Pet are here to help.

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Shipping

Free shipping on orders over $100 or $5 Flat Rate Shipping on all orders Australia-Wide. We do not currently accept orders outside Australia.

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Returns

If you are not completely satisfied with your purchase for any reason you can return any item to us up to 365 days from the purchase date.

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Security

Shop safe with our secure payments solution which protects your personal information and transaction data at all times.

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Testimonials

Discover just how well we deliver Amazing Care, Astounding Value and Awesome Service to our customers every day.